Shared number workflows
Let teams text from one business identity instead of personal devices.
Feature
Business texting that your whole team can manage
Use shared business numbers for inbound and outbound SMS while keeping full customer context in one place.
Key value
Business SMS capabilities
Missed-call recovery
Automatically send text-back messages when calls are missed.
Conversation visibility
Every teammate can see context before replying.
Routing and assignment
Send new SMS inquiries to the right owner quickly.
Follow-up automation
Schedule multi-touch sequences that stop on customer response.
Professional consistency
Use shared templates to keep messaging tone and quality aligned.
Best use cases
- Inbound lead qualification by text.
- Appointment reminders and confirmations.
- Post-call follow-up for quotes and next steps.
Need a rollout plan for this workflow?
Share your use case and we will map channels, ownership, and follow-up logic.